Returning your products

Try it a little bit longer

Sometimes your body might need up to 2 weeks to adapt to some products like pillows or mattresses. That’s why we give you up to 200 night trials on some of our products. Don’t rush and enjoy your night trials!

Learn about trial period

Quick product tips

Mattresses

We guarantee you have 10 years with your Emma mattress. If not, we’ll replace your mattress. Our mattresses are made with open-core foams. This gives the mattress a lower density which provides multiple benefits. For example, a lower density mattress is lighter (without sacrificing comfort) making it easier to transport, it’s more breathable which helps eliminate that stuffy feeling, and it’s produced with fewer carbon emissions which is better for the environment.

Pillows

Did you know our layered pillows have special features? Open it up and check the colors of the different layers. The blue layer is made with small gel beads that give off a cooling effect. The gray layer, on the other hand, has a heat-conducting effect for a cozy feel. As a bonus, the more you wash the cover of the pillow the softer it gets. We also use a light microfiber in our pillows that acts as a cruelty-free alternative to feathers.

Duvets

Did you know that different duvets can affect your sleep? For when it’s hot and humid, our microfibre duvet features a fabric that transports moisture to ensure a dry sleeping climate. If you like the feeling of being hugged, our 7kg weighted comforter can help stimulate your nervous system. Emma duvets make a great choice for their affordability, easy washability, and a unique quilted pattern for heat retention and to avoid slipping off while you sleep.

Duvets

Did you know that different duvets can affect your sleep? For when it’s hot and humid, our microfibre duvet features a fabric that transports moisture to ensure a dry sleeping climate. If you like the feeling of being hugged, our 7kg weighted comforter can help stimulate your nervous system. Emma duvets make a great choice for their affordability, easy washability, and a unique quilted pattern for heat retention and to avoid slipping off while you sleep.

Beds

Did you experience sleep pains before getting an Emma Boxspring Bed? Tension doesn’t come in a day and it doesn’t go away overnight either. Your body needs 4-6 weeks to get used to a new bed and mattress. Luckily, we offer a 100-night trial to ensure your Emma is the right one for you. If you’re feeling too warm at night, our products are designed for breathability but if the issue persists, you may want to look into our ThermoSync line. It consists of toppers, pillows, and the like that were made for cooler sleep. A topper can enhance the features of your mattress. It provides a new laying feel for your existing bed setup. In the case of the Flip Topper, you can even choose whether you want to sleep on its soft side or flip it onto its firm side.

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Sustainable solutions

Before returning a product, do consider if there's another way we can help. Every return consumes resources and we want to find a sustainable solution with you. Take a look at our FAQs and you might find the answer right here.

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Initiate your return

If any of our solutions address your concern, you're always welcome to initiate a return following our return policy. Please note that our team may contact you before the return is processed to see if we can further assist.

Initiate return